Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cyvonest@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cyvonest@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyvonest@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cyvonest@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cyvonest@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyvonest@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cyvonest@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cyvonest@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyvonest@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at cyvonest@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at cyvonest@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cyvonest@gmail.com.
Refund & Replacement Policy
We always want you to have the best experience with Chipkade Store.
Here's everything you need to know about how returns, refunds, and replacements work 👇
🇮🇳 Domestic Orders (India)
Damages and Issues:
Inspect your order upon receipt and provide an unboxing video if you notice any damage, missing items, or incorrect products.
- Video should be between 1 and 4 minutes long.
- Ensure clear visibility of the packaging and product.
- Send the video via WhatsApp to 9019808920.
Replacements and Exchanges:
You are eligible for a replacement or exchange only if the item you received is damaged/defective, or you did not receive the item you ordered.
Order Adjustments & Special Cases:
- Wrong Model Ordered: If a customer orders the wrong model skin and wants to replace it after delivery, they can do so by paying 40% of the selling price of the replacement skin.
- Pre-Dispatch Changes: If the product has not yet been dispatched, you may update your model within 4 hours of placing the order free of charge.
- Fit Issues: If the skins do not fit your device when applied, you must provide clear images for verification and replacement. Without valid images, we cannot process any replacement requests. Incorrect installation or improper application of the skins are not covered under replacement.
To request a replacement, please send photos of the damaged or incorrect items to us within 24 hours of receiving the order via email (support@chipkade.com) or WhatsApp (9019808920). Items returned without prior approval will not be accepted.
Return Charges & Refunds
- If we fail to deliver your order within 20 days, you will be eligible for a refund.
- Refunds take 5–7 business days to reflect in your account.
- No refunds are provided for rejected or refused deliveries.
- Refunds are only granted if Chipkade Store is unable to fulfill or ship the order.
- In case of missing items, we will send the missing product once you provide a valid unboxing video.
Order Cancellations
- Cancellation is allowed within 2–4 hours of placing the order.
- A cancellation fee of 18% applies.
- Orders cannot be cancelled once processed by our payment gateway.
Non-returnable & Customized Items
- No returns for change of mind or unmet expectations — all products are custom-made.
- Slight color/design variation due to screen calibration is not considered a defect.
- Customized skins (with uploaded images) are non-returnable and non-refundable. All responsibility for image copyright lies with the customer.
Goods Undelivered Due to Customer Issues:
If an order is returned to us due to an incorrect address or refusal to accept the package, a fee of INR 89 will be charged for re-shipping. No refunds or design changes will be entertained in such cases.
🌍 International Orders
Please review our policies for replacements, cancellations, and exchanges for international customers.
Order Changes:
- Pre-Shipment: You may change your order before it is shipped. Use the Contact Us form and select ‘Order Related Query’, mention your order ID and the new preference.
- Post-Shipment: If your item has already been shipped but not yet delivered, you may still change the order by contacting us. A $29 redelivery fee will apply. Only prepaid payment will be accepted (a secure payment link will be emailed to you).
Replacements and Exchanges:
We do not offer refunds once an international order has shipped. However, if you receive a wrong or damaged product, you may request an exchange within 48 hours of delivery. For any defect noticed before application, please send clear images within 48 hours and we will ship a replacement at no extra cost.
Refund Eligibility:
- If we fail to deliver your international order within 30 days, we will investigate and issue a full refund.
- Refunds for cancelled prepaid orders will be processed within 2 business days and reflected in your account within 3–7 business days.
Order Cancellations:
- You may cancel your international order before it is shipped (usually within 4–12 hours of placing the order, excluding weekends).
- Once shipped, cancellations are no longer accepted.
Important Notes for International Orders:
- Customized products are non-refundable and non-returnable.
- Color differences due to display settings are not considered defects.
- Cash on Delivery (COD) is not available for international shipments.
- You will receive tracking updates via email and SMS once your order is shipped.
Need Help?
Feel free to contact our support team at support@chipkade.com or check our FAQs for more info.